Terms & Conditions

The site here is www.siammassage.co.nz. When this document refers to “we” or “us”, it is referring to Siam Massage Therapy Ltd.

By using this site & making bookings for services from Siam Massage Therapy Ltd you are agreeing to the following terms & conditions:

Privacy

This website does not collect personally identifiable information, such as your name, address, email address or phone number without your consent.

By making a booking through this website you are consenting to the collection of personal information relevant to your booking.

From time to time additional information may be sought from you regarding your therapy, this information is stored securely with your personal details & is only used for the purpose of personalising your therapy.

The information you provide will not be disclosed to third parties. We may use this information to provide you with information about our business or services. If you do not wish to receive such information, please let us know & we will comply with your request.

The website collects anonymous information from visitors for the purposes of analysing site activity, some of this information is collected through the use of cookies (a small text file placed on your computer or device). Cookies may also be used to assist with the delivery of content on this website. You may disable the use of cookies through your web browser settings, however this may result in some functionality of the web site becoming unavailable.

The cookies used do not store any personal identifiable information.

Service

We deliver a highly professional service in providing massage therapy and beauty treatments. We do not provide “extras” or any form of sexual services. Requests for such services will result in the cancellation of your booking, if your booking time has commenced already, there will be no refund for an early termination of the booking.

We strive to provide the best level of service, if you are unsatisfied with the service please let us know immediately and we will work with you to remedy the concerns you have. Nothing in this agreement diminishes your rights under the applicable laws of New Zealand.

Bookings

We use a third party booking provider to manage our bookings. When making a booking your relevant information is securely stored by the booking provider and is only accessible to our staff, for purposes related to the services provided to you.

Currently, the booking service is provided by Timely & your online payments are processed by eWay. We may change these providers without notice, due to business requirements.

No credit card information is stored when you make a booking, this information is to be entered each time you make a booking.

All pricing given is in $NZD & includes GST.

Bookings are subject to the following conditions:

Cancellations or changes to bookings can be made online, up to 24 hours prior the booking. If you need to make a change within 24 hours of your booking, please contact us directly by phone, email or text.

Within 24 hours, but more than 2 hours prior to your booking, cancellation or change to the booking date may (at our discretion) incur a fee not exceeding 50% of the booking cost. Cancellation or change of the booking date or time less than 2 hours prior to your booking will require payment of the full booking fee.

Your booked therapy time is valuable, failure to attend your booking still costs us. It is a condition of your booking with us that you will be still be liable for the full cost of your booking if you fail to attend.

Please arrive at least 5 minutes before your booking time to ensure you can enjoy your full session. If you arrive late for your booking we will endeavour to give you your full booked time, however, due to commitments to other bookings this may not be possible. Where we are unable to give you your full booked time due to you arriving late you will still be liable for the full cost of your booking.

We regret that from time to time we may need to change the time and/or date of bookings made. In this event you will be contacted to arrange an alternative booking. If a suitable alternative booking cannot be found we will provide you with a full refund of any money paid.

Gift Vouchers

Gift Vouchers are valid until the expiry date specified & cannot be redeemed or replaced after this date.

Gift Vouchers are non-refundable & cannot be exchanged for cash unless required by law.

Treat the Gift Vouchers the same as cash. We do not refund or replace lost or stolen vouchers.

Gift Vouchers can only be used by one person in one visit & are not valid with any other offer or special we provide.

Refunds

If you cancel your booking with at least 24 hours notice you will be refunded fully. Please contact us and we will arrange a refund. Refunds to credit cards can only be made back to the original card used for payment.

You will not be entitled to a refund if you fail to show up for your booking.

Liability

We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of our website or of any linked website or your use of, or reliance on, content contained on or accessed through the website or any linked website. We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Governing Law

This agreement is governed by the laws of New Zealand, by agreeing to these terms and conditions you are submitting to the exclusive jurisdiction of the New Zealand courts.

Disclaimer

We provide this website on an “as is” basis and accept no responsibility for the accuracy of any information contained on this site, you assume all risk for viewing, using or relying on this information.

Contact Information

This website is operated by:

Siam Massage Therapy Ltd
42 Carrington Drive
Papamoa 3118
New Zealand

Email: admin@siammassage.co.nz